FREE DELIVERY & INFORMATION

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WHAT ARE YOUR DELIVERY CHARGES? For the UK we charge £4.95, which will require a signature. This way we know you will recieve your products in the quickest amount of time. ALL UK ORDERS OVER £25 RECEIVE FREE DELIVERY Orders to be sent to the U.S. we charge £40 and the rest of Europe we charge £20. WHEN WILL MY ORDER BE DELIVERED? Our estimated delivery times for the UK are between 2-5 days, rest of the world 5-12 days. ARE THERE ANY UK ADDRESSES WHERE DELIVERY MIGHT TAKE LONGER? Yes, certain areas such as Scottish Highlands and Islands, offshore locations & Northern Ireland may take longer. HOW WILL MY ORDER BE DELIVERED? We use Royal Mail "Recorded Signed For" which gives you complete peace of mind. WHAT HAPPENS IF I AM OUT WHEN YOU DELIVER? If you are not available to accept delivery Royal Mail will leave a card to advise that delivery has been attempted. To rearrange delivery, please follow the instructions on the card. CAN I CHANGE MY DELIVERY ADDRESS? No, you can only change your delivery address at the time you are placing your order. Once you have submitted your order we are unable to amend the address. WHAT IF I ONLY RECEIVE PART OF MY ORDER? Some orders for multiple items may be divided into separate parcels which may be delivered at different times. Please contact our Customer Services Team help@jadehairproducts.co.uk if you have not received your order within the delivery times stated. THE PRODUCT I ORDERED HAS ARRIVED DAMAGED, WHAT SHOULD I DO? Please contact our Customer Services Team at help@jadehairproducts.co.uk and explain that the order you received is damaged. Then one of the Jade Team will then arrange for a replacement order to be processed for you. I HAVE BEEN DELIVERED THE WRONG PRODUCT, WHAT SHOULD I DO? We are sorry that we sent you the wrong product, please contact our Customer Services Team on help@jadehairproducts.co.uk and explain that you have received the wrong product. One of the Jade Team will arrange for a replacement order to be processed for you. To return the product simply pack the goods into their original packaging, enclosing the completed returns form, and follow the instructions on the returns form; or refer to our Returns & Refunds information

HOME >  FREE DELIVERY & INFORMATION